General Managers Forum - Geelong

I have arrived back from our Bupa Care Services Quarterly General Managers Forum in Geelong. This was a 2 day Focus Forum, where GM's from our 46 homes and Bupa Care Services come together to re "Focus" on where we are heading as an organisation, and how we can improve what we are already doing.
Focus this quarter was on Memorable Dining Experiences, Customer values, Person Centred Care, Personal Best, and Dementia Gardens - Destinations. It was a wonderful couple of days where we were also able to network with our colleagues and "steal some ideas with pride". We also were given the opportunity to have a tour through Bupa Bellarine, which is a lovely 62 bed facility with some fabulous living areas, for example: 50's style kitchen, with old fashioned sewing machine,ironing board, mix master; fantastic vege patch the residents maintain and a quilting room for those passionate about sewing. I am looking forward to getting back to the facility to facilitate some really positive changes. As you know the Memorable dining experience is a key one for me......